Prepare the guest
Check-in instructions, directions, house details and optional airport pickup—available before the first “how do I…” message.
Arrival guide
Personal stay details
THE DIGITAL LAYER FOR EXCEPTIONAL STAYS
A better stay starts before the door opens.
Give every guest one beautifully branded place for arrival details, stay information, useful extras and support—while your team spends less time repeating the same answers.
No app downloadYour brand, not oursWorks alongside WhatsApp
ASTER HOUSETHE GUEST EXPERIENCE
AHASTER HOUSEYOUR STAY, THOUGHTFULLY CONNECTEDAO
MAKE YOURSELF AT HOME
Hello, Ada.
A little space. A slower pace. All yours.
YOUR HOME IN LAGOS
YOUR STAYThe Amber Suite
CHECK-IN17 Oct2:00 PM
CHECKOUT20 Oct11:00 AM
3NIGHTSConnectStay guideYour host
A LITTLE EXTRAArrive to a full fridge.
Your essentials, already waiting.
ONE LESS THING TO THINK ABOUTYour airport pickup is arranged.Confirmed by your Aster House host
THE OPERATIONAL FRICTION
Your team answers the same questions. Every stay.
“What’s the Wi-Fi password?”“How do I check in?”“Can I get a late checkout?”“Who do I contact about the AC?”
WhatsApp is excellent for conversation. It is less effective as a searchable guide, service catalogue and operating system for every stay.
- Routine questions interrupt the team
- Important requests disappear inside chat threads
- Paid extras are easy for guests to miss
- Service quality depends on who is on shift
ONE LINK · THE WHOLE STAYA better guest journey,
A better guest journey,
without another app.
Send the concierge link with the booking confirmation or arrival message. The content changes with the guest, property and stage of the stay.
Make help effortless
Wi-Fi, appliance guidance, local recommendations, housekeeping and issue reporting stay easy to find.
Self-service answers
Structured requests
Close the loop
Share checkout steps, capture private feedback and guide satisfied guests towards the right review channel.
Checkout reminders
Feedback journey
BUILT AROUND THE BUSINESSHospitality that feels personal.
Hospitality that feels personal.
Operations that feel lighter.
This is not a digital brochure. It gives guests a useful front door and gives the team one structured view of what needs attention.
TEAM EFFICIENCY
Deflect the routine.
Focus on the exceptional.
Put repeat answers where guests can find them instantly, while keeping your team available for situations that genuinely need a human.
Wi-Fi detailsCheck-in timeHouse rules
Make useful extras visible.
Airport pickup, groceries, cleaning and late checkout appear at the moment guests are most likely to need them.
One standard of care.
Every guest sees the right information, regardless of property, shift or booking channel.
Know what needs attention.
Requests carry a status, response and simple activity trail instead of vanishing inside a busy inbox.
YOUR BRAND
Designed as an extension of the property.
FROM GUEST ACTIVITY TO BETTER DECISIONSThe stay becomes
01 02 03 Fictional reporting data · no visitor tracking in this demo
The stay becomes
measurable.
See what guests need, where your team slows down and which services create value—without losing the human feel of hospitality.
Know what guests use
Measure concierge adoption, guide topics and the moments guests seek help.
Improve team response
Spot open requests, recurring issues and slower response patterns by property.
Find useful revenue
Understand which extras guests view, request and complete.
Guest activation78%+9% vs prior period
Service revenue₦420kCompleted extras
Median response11m2m faster
Concierge activity+18%
Top guide topicWi-Fi & connection
Top paid extraAirport pickup
THE NATURAL OBJECTION
“Why not just use WhatsApp?”
You should keep WhatsApp. The concierge gives it a better role.
For conversation
- Personal exceptions
- Urgent help
- Human reassurance
- Live conversation
+
For everything repeatable
- Stay information
- Service discovery
- Structured requests
- Consistent answers
Together: fewer repetitive chats, better organised requests and a faster path to a human when it matters.
NOT ONE-SIZE-FITS-ALLBuilt around the way
Built around the way
your business already works.
The Aster House experience is a sample. A live version is shaped around your properties, service standards, guest journey and tools.
Your portfolio
One apartment or multiple locations, each with the right guide, contacts, policies and services.
Your identity
Brand, voice, imagery and interaction design made to feel native to your property.
Your operations
Custom request types, response stages, staff roles and escalation paths.
Your tools
Where appropriate: booking or PMS data, Paystack payments, email and WhatsApp notifications.
Connections are scoped for each implementation. This public demo does not access live bookings, messages or payments.
FICTIONAL CONCEPT PROPERTY · LAGOSTHE INTERACTIVE PROOFDon’t just picture it.
Don’t just picture it.
Try the stay.
Explore Aster House as a guest, submit a sample request, switch to the manager dashboard and respond. The complete loop takes about two minutes.
No sign-up · Fictional data · No real booking or paymentPRACTICAL QUESTIONSWhat owners usually
What owners usually
want to know.
Will guests actually use it?
There is nothing to install. Guests open a link from the message they already receive before arrival. Clear, useful information—and fast access to Wi-Fi, check-in and support—gives them a practical reason to return.
Does this replace WhatsApp?
No. It handles repeatable information and structured requests, while WhatsApp remains available for urgent, personal or exceptional conversations.
Will it look like the Aster House demo?
The interaction pattern can be similar, but the brand, content, properties, services and workflows are tailored to the operator. Aster House is a fictional demonstration, not a fixed template.
Can it connect to our existing tools?
Potential connections include booking or property-management systems, Paystack, email and WhatsApp alerts. The exact scope depends on the tools you use and the access their APIs provide.
How is guest data handled?
A production build would use authenticated manager access, time-limited guest access, appropriate privacy notices and only the data needed for the agreed workflow. The public demo itself uses fictional data stored only in the browser tab.
A more thoughtful stay.
A more efficient operation.
Step into the fictional Aster House experience and see what a concierge built around your business could feel like.